Refund & Returns Policy

1. How Just 2 Good works

Just 2 Good is a product discovery platform. When you find a product you like, you are redirected to the retailer (Amazon, Flipkart, official brand store, or another partner) where the actual purchase takes place. This means the refund, return, and warranty policy that applies to your order is set by that retailer — not by us.

This page explains how to find and apply the correct return policy for your purchase, and what we can do to help if something goes wrong.

2. Finding the correct return policy

When you place an order through a link on our site:

• Check your order confirmation email from the retailer — it usually links directly to their return policy.
• Log in to the retailer's website or app and visit the "My Orders" or "Order History" section. Most retailers have a "Return or Replace Items" button next to each order.
• Read the retailer's return policy page for eligibility windows, restocking fees, and item conditions.

3. Common return windows (retailer-specific)

Return windows vary by retailer and product category. Typical timelines you may encounter:

• Electronics: 7–10 days for most categories; sealed items usually have longer windows than used ones.
• Home & kitchen: 10–30 days depending on retailer and product type.
• Personal care / health: often non-returnable once opened for hygiene reasons.
• Apparel / accessories: typically 7–30 days if unused with tags.

These are general ranges only. Always rely on the retailer's own policy for your specific order.

4. What is usually non-returnable

Most retailers do not accept returns for:

• Opened hygiene and personal-care items.
• Perishable goods, food items, and consumables.
• Customized or personalized products.
• Items without original packaging, tags, or accessories.
• Items damaged by misuse or normal wear after use.

5. If you receive a damaged or incorrect item

Most retailers offer a damaged / wrong-item return regardless of their standard policy. Steps:

1. Take photos of the item, damage, and outer packaging before unpacking fully.
2. Contact the retailer's customer support within 48 hours of delivery.
3. Follow their return pickup process — do not ship back at your own cost unless instructed.

6. Refund processing times

Once a return is approved by the retailer, refunds are typically issued within:

• Prepaid orders: 5–10 business days to the original payment method.
• Cash on delivery: 7–14 business days to the bank account you provide.
• Store credit: usually within 1–2 business days.

Banks may take additional time to reflect the credit.

7. If we listed incorrect information

If you purchased a product because of information on our site that turned out to be wrong (for example, incorrect specs, wrong compatibility, or mismatched product image):

• Contact us via the contact page with your order number and the issue.
• We will review our listing, correct any errors, and help you coordinate with the retailer on a return.
• While we cannot issue refunds directly (since we do not process your payment), we will advocate on your behalf with the retailer when the listing error was ours.

8. Affiliate commissions and returns

When you return a product, any affiliate commission we would have earned on that sale is reversed automatically by the retailer. Returns never cost us money on your behalf — you can return with full confidence.

9. Cancellations

Orders placed directly with retailers can usually be cancelled from your account page before they ship. After shipping, the return process applies instead.

10. Contact

Need help with a return or a listing issue? Reach us via the contact page and include your order number and the retailer name so we can help more quickly.